Returns

Returns 

We hope you love your Phoenix + River purchase! However, if you do have a change of mind you are welcome to return it to us within 7 days of receiving your order in exchange for a credit note. ​

The item/s must be in original condition, with all tags remaining in place. Item/s must not have been worn, washed or altered in any way. ​

Please note that as we are a small business delivery costs will not be refunded.

Items sent back to us without first requesting a return will not be accepted.

Customers are responsible for any returns costs and are therefore responsible if a return is lost or stolen while in transit.

Faults

If you think you have received a faulty or incorrect item please email us within 7 days of delivery at hello@phoenixandriver.com.au for further review. Please include your order number and photos of the item.

Non-Returnable Items

Sale items will not be accepted for return, exchange or credit note.

Gift cards are non refundable.

Exchanges 

For all exchanges, please email hello@phoenixandriver.com.au with your order number and the items you'd like to return. Once we have received your items you will be issued a credit note for the cost of those items, enabling you to repurchase any new products from our website.

Store Credit

A credit note is available for your original order amount (excluding postage) valid for 12 months. We will email you a unique code issued as a gift card to be entered upon checkout.